Quality Improvement in European Public Services:Concepts, Cases and Commentary

欧洲公共服务质量改进:概念,案例和评论

政治学理论

原   价:
1735
售   价:
1388.00
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平台大促 低至8折优惠
发货周期:预计5-7周发货
出  版 社
出版时间
1995年06月13日
装      帧
精装
ISBN
9780803974647
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页      码
208
开      本
21.6 x 14 x 1.6 cm
语      种
英文
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图书简介
Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality ha
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