图书简介
First Edition winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association. The means to express conflict is through communication (verbal and nonverbal messages); likewise, the means to manage and address conflict is through communication. The Second Edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools. Key Features: Examines conflict in multiple contexts: Rather than focusing on a single context, the Handbook’s four parts focus on contexts in which conflict occurs - conflict in relationships and families, conflict at work, conflict in communities, and conflict in international//intercultural situations - and includes an understanding of how each context impacts the others. Integrates research and practice: The art and science of conflict are blended together by integrating research and practice so that practitioners and scholars know both the theoretical explanations of conflict as well as the skills needed to address conflict. Offers a thorough review of literature: This book assembles the knowledge base of the field of conflict communication in one volume. A thorough review of literature provides access to a vast amount of research. Since culture shapes the way we view and communicate about conflict, a strong emphasis is placed on cultural diversity.
Preface \\ Definitions and Approaches to Conflict and Communication \\ Quantitative Methods for Conflict Communication Research \\ Qualitative Research on Communication and Conflict \\ Overview of Interpersonal Conflict \\ Conflict, Emotion, and Conflict \\ Social Cognition and Conflict \\ Conflict in Dating and Maritial Relationships \\ Family Conflict Communication \\ Family Dysfunction and Mental Health Issues \\ Interpersonal Conflict Competence \\ Overview of Organizational Conflict \\ Negotiation \\ Workplace Bullying \\ Perspectives on Workgroup Conflict and Communication \\ Work//Family Conflict \\ Conflcit Management in Health Care Settings \\ Management of Organizational Conflict \\ Overview of Community Conflict \\ Community Conflict, Ethics, and Civic Engagement \\ Media and International Conflict \\ Environmental Conflict Communication \\ Communicating Terrorism \\ Spirituality and Conflict: An Emerging Field of Inquiry \\ Moral Conflict \\ Dialogue, Conflict, and Community \\ Overview of Intercultural Conflict \\ Interracial and Interethnic Conflict in the U.S. \\ Conflict Management in the International//Global Workplace \\ Building Peace in Divided Societies: The Role of Intergroup Dialogue \\ Intercultural Conflict Competence Model \\ Conflict and Intercultural Transformation \\ Conclusion: Integrating the Levels and Future Directions \\ Conflict Resolution Education \\ The Identity Factor in Intercultural Conflict \\ Intercultural Conflict, Globalization, and Social Justice \\ Intimate Partner Violence \\ Management of Organizational Conflict \\ Trust, Conflict, and Community-Academic Partnerships \\ Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches \\ Conflict Communication in Contexts: Organizing Themes and Future Directions \\ PART ONE: INTERPERSONAL CONFLICT \\ Emotion and Communication in Conflict Interaction \\ Social Cognition and Conflict \\ Conflict in Dating and Marital Relationships \\ Intimate Partner Violence \\ Family Conflict Communication \\ It Happens in Real Life: The Complexities of Conflict and Mental Health within Families \\ Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter \\ PART TWO: ORGANIZATIONAL CONFLICT \\ Negotiation \\ Perspectives on Workgroup Conflict and Communication \\ Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying \\ Work//Life Conflict \\ Building Constructive Conflict Communities through Conflict Resolution Education \\ Conflict Management in Health Care Settings \\ Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations \\ PART THREE: COMMUNITY \\ Community Conflict, Ethics, and Civic Engagement \\ Environmental Conflict Communication \\ Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development \\ Religion and Conflict: An Emerging Field of Inquiry \\ Moral Conflict and Transcendent Communication \\ Communities, Conflict, and the Design of Dialogic Conversations \\ PART FOUR: INTERCULTURAL//INTERNATIONAL CONFLICT \\ The Identity Factor in Intercultural Conflict \\ Interracial and Interethnic Conflict and Communication in the United States \\ Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches \\ Conflict in the Global Workplace \\ building Cultures of Peace: The Role of Intergroup Dialogue \\ Culture-Based Situational Conflict Model: An Update and Expansion \\ Transforming Intercultural Conflict through the Context of Relationship \\ Conflict Communication in Contexts: Organizing Themes and Future Directions \\
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